Worldwide Dictation When quality and turnaround count

Support

Use our Toll Free Digital Dictation System:

Live telephone support is available during regular business hours, Monday through Friday 9AM to 5PM. Please call (800) 442-5993 and follow the prompts for the appropriate department.

Email Support is available and questions will be answered within 2 hours Monday through Sunday 7A-10P.

We can also be reached by calling (800) 442-5993, Ext 0. In the event of an emergency, please call (800) 442-5993 Ext 9. If the call is not an emergency, we reserve the right to bill you an hourly rate for after-hours Tech Support.

Dictation Instructions

Printable Version

Existing World Wide Dictation Customers

Please click here to fill out our support form.

Additional Support

For information on opening an account, advertising, promotions or partnership programs please send an e-mail to Sales@WorldWideDictation.com

For information about employment opportunities, questions about software or hardware requirements send an e-mail to

MTJobs@WorldWideDictation.com

Frequently Asked Questions

  1. How can I find my old documents on the website?
    On the bottom right there is a check box that says "Show files that have already been downloaded". Place a check box in the box and the files that have already been downloaded will appear. These usually stay on the website for approximately 30 days before being archived.
  2. How long do documents stay on the website?
    Documents remain on the website for approximately 30 days.
  3. How can I retrieve a document from 6 mos ago?
    To retrieve a document that is older than 30 days, you can call the Customer Service Department at 1-800-442-5993. Please have the PIN# you are referencing, the name on the document and the date of dictation ready.
  4. When I click on the document on the website, where does it save?
    When a document is clicked on the website, a box will appear that will allow you to either save the document to a specified folder, or open the document in Microsoft Word.
  5. After clicking the document on the website, I am unable to see it again, where did it go?
    Once a document has been clicked, the document will move to the "Show files that have already been downloaded" screen. On the bottom right there is a check box that says "Show files that have already been downloaded". Place a check box in the box and the files that have already been downloaded will appear. These usually stay on the website for approximately 30 days before being archived.
  6. How do I retrieve my username and password for login to the website?
    There is a link provided on the login page that states "Click here if you have forgotten your login name or password." Once the link is clicked please enter your Login or e-mail address and hit Send Password.
  7. What is the website address for retrieving files?
    The website address to login and retrieve documents is: https://docs.worldwidedictation.com/login.html
  8. What is the dial in dictation phone number?
    To dial into the toll free telephone dictation system, please dial 1-800-342-5993 as the Primary Dictation Number. There is a Seciondary Dictation Number that may be accessed at 1-888-480-6679.
  9. How can I send you my digital recordings?
    Once you login into the website at https://docs.worldwidedictation.com/login.html, the second icon on the top bar that says "UPLOAD PAGE". Click "UPLOAD PAGE" and there will be fields for you to fill in. The fields are as follows: PIN: No PIN set Priority: Description: Special instructions: Audio file: Please note: Always make sure you input your PIN# in the PIN field.
  10. How can I pay my bill?
    Bills can be paid by providing a credit card upon application completion. If you have received an invoice that you would like to pay over the phone, please call 1-800-442-5993 and ask for our billing specialist. We accept all major credit cards. If you would like to send a check, please make all checks payable to World Wide Dictation and these can be mailed to 545 Saw Mill River Road, Suite 2C Ardsley, NY 10502
  11. What happens to my files after they are deleted from the website?
    To retrieve a document that is older than 30 days, you can call the Customer Service Department at 1-800-442-5993. Please have the PIN# you are referencing, the name on the document and the date of dictation ready.
  12. How can I get assistance with transmitting files from my digital recorder?
    Assistance with transmission of files from your digital recorder can be attained by calling 1-800-442-5993 and ask for the Technical Department. There is also a program that we provide called File Transfer Assistant. This can be sent to you for installation and once installed, and you contact our Technical Department to go over the installed settings, your dictations will be sent automatically to World Wide Dictation.
  13. How can I add/delete users on the website?
    Once you login, the 4th icon on the top bar is "ADMINISTRATION". Please click the icon and a screen will appear with all the users for your account. You can click "Create User" and fill in the appropriate information. Once complete, you will need to send the new user their credentials (username and password).
  14. How do I send template/samples?
    Samples and Templates should be sent in Microsoft Word format. There should be no identifying information within the sample or template for security purposes. These can be sent via email to team@worldwidedictation.com and place your account number in the subject line.
  15. How do I add a dictator to my account?
    To add a dictator to your account, you must place in writing on company letterhead either via fax (914-964-8470) or via email (team@worldwidedictation.com) the name of the new dictator and the person who will be downloading the documents for this dictator from the website, if different from the new user. We will also require and email address for the person downloading the documents from the website.
  16. How Do I disable users and prevent them from downloading documents?
    Once you login, the 4th icon on the top bar is "ADMINISTRATION". Please click the icon and a screen will appear with all the users for your account. Once you have identified the user you would like to disable, place a click in the bubble before the name and click "Edit User" on the bottom. Once you have clicked "Edit User" you will see the user information and the last item listed is: Disable: User is disabled, and can not log in. Place a check box in this box and click "Update User"
  17. Do you offer the faxing of documents?
    Faxing services are available in addition to your line rate. Please contact the Sales Department at 1-800-442-5993 for assistance.
  18. Can you email documents?
    We do not email documents. Documents can be retrieved via our secure website or can be faxed at an additional charge.
  19. Can I search documents on the web?
    Documents can be searched on the website by filename only. The website search does not have the ability to search for information within the document. If you have the patient name or the receipt number, you can use the website search bar for these items.
  20. How do I change password?
    Passwords can be changed on the website by logging in to the website. Once you login, the 4th icon on the top bar is "ADMINISTRATION". Please click the icon and a screen will appear with all the users for your account. Once you have identified the user you would like to disable, place a click in the bubble before the name and click "Edit User" on the bottom. Once you have clicked "Edit User" you will see the user information and a button to "Change Password." Once you have clicked "Change Password" fill in the appropriate information for your new password.
  21. How can I set an IP Restriction for a user?
    Once you login, the 4th icon on the top bar is "ADMINISTRATION". Please click the icon and a screen will appear with all the users for your account. Once you have identified the user you would like to restrict IP access to, click in the bubble before the name and click "USER IP addrs" on the bottom. Once you have clicked "USER IP addrs" you will be able to enter an IP address to restrict.
  22. Restrict document access?
    Once you login, the 4th icon on the top bar is "ADMINISTRATION". Please click the icon and a screen will appear with all the users for your account. Once you have identified the user you would like to restrict IP access to, click in the bubble before the name and click "USER RIGHTS" on the bottom. Once you have clicked "USER RIGHTS" you will be able click the PIN#'s that a user has access to see documents and PIN#'s that they cannot see documents for.
  23. Limit Restrict users functions?
    Once you login, the 4th icon on the top bar is "ADMINISTRATION". Please click the icon and a screen will appear with all the users for your account. Once you have identified the user you would like to restrict IP access to, click in the bubble before the name and click "USER RIGHTS" on the bottom. Once you have clicked "USER RIGHTS" you will be able click the PIN#'s that a user has access to see documents and PIN#'s that they cannot see documents for.